SMB woes revealed at Interop (5/22/2007)

Tuesday's Blogger for a Day contest winner:

We are an IT consulting company. Regularly, we have customers calling for assistance on a variety of issues, and they always need a fast response. The smaller the client, the shorter the response time. Sometimes in just a few minutes we are expected to diagnose, and fix IT problems. "My printer doesn't print." When these calls come in, we use VPN to access our clients' systems remotely. Yesterday, a client had changed the IP address of a major network printer, denying the whole office access to printing. The same day, another client called and said their copier wasn't working. They had forgotten to plug it in!

Robby Hill
Hill South